Important Policies & Guest Information

Pet Policy

We’re happy to welcome your furry companions!

  • Up to 2 pets per stay (25 lbs. max per pet)

  • $125 owner pet fee

    Plus Grand Panama Resort fees:

  • $50 per pet (nights 1–7)

  • $5 per night thereafter

*Emotional support animals are exempt from resort pet fees with proper documentation submitted to the Condo Association.

Vaccination Requirements

Pets must be flea and tick free, and we recommend bringing vaccination records. For the safety of all guests and pets, the following vaccinations are required:

  • Rabies

  • Bordetella

  • Canine Parvovirus & Canine Influenza

  • Leptospirosis

Pet Rules

  • Pets must remain in designated pet-friendly areas

  • Leashes are required at all times outside the unit
(Excludes certified service and emotional support animals)

  • Guests are responsible for cleaning up after their pets

  • Noncompliance may result in $100/day fines per violation

  • Leash sleeves are required and obtained at Tower 2 lobby:

    • Red = Service Animals

    • Blue = Emotional Support Animal

Keyless Check-In / Check-Out

To maintain our high cleaning standards, the following times are strictly enforced.

  • Check-in: 4:00 PM

  • Check-out: 10:00 AM

  • Late Check-Out Fee:
$25 for every 15 minutes past 10:00 AM

Booking Requirements

  • Guests must be 21 years or older to book

  • A valid ID may be required by condo association

Parking Guidelines

Prior to your stay, you will receive a message with a link to Park N Spot. This site is used to:

  • Register your vehicle(s) with the resort

  • Purchase required resort passes

The resort fee is $55, plus an administration fee and applicable sales tax. Credit card processing fees may also apply.

The resort fee includes:

  • Guest wristbands, not to exceed the occupancy limit of the unit

  • One vehicle registration

Additional registration options:

  • Second vehicle pass: $35

  • Motorcycle registration: $55

Additional Vehicles

If you have additional vehicles (more than 2), please stop by the Registration Desk in Tower 2 upon arrival to check for extra parking availability.

Please note:
During peak season (June–August), additional parking spots are very limited and may not be available.

Property Guidelines

To ensure a comfortable stay for all guests:

  • Maximum occupancy limits must be followed

  • No smoking and a $500 cleaning fee will be charged if violated

  • Excessive noise may result in eviction + $250 service fee

  • No golf carts or scooters allowed inside the resort

  • Do not place personal items in hallways or on balconies

Cleaning & Damages

Please help us keep the property in excellent condition. Guests authorize the owner to charge for excessive wear, damage, or additional cleaning needs.

Additional charges may apply for:

  • Excess trash, unclean dishes, and spills or stains

  • Damage to furniture, carpet, linens, walls, or flooring

Guest Support

As a privately owned condo (not a hotel), we provide a more personalized experience.

After booking, you’ll receive:

  • Detailed check-in instructions

  • Contact information

  • Emergency contacts

We’re always happy to help with recommendations or anything you need to make your stay exceptional.